Open sign-in
Choose the operator recovery control.

If you cannot remember your password, recover the existing account. Keep reset codes and new passwords between you and the operator.

Follow the steps in order and stop if an account-specific check fails.
Choose the operator recovery control.
Use only a reset message intended for your account.
Contact the operator if the contact method is inaccessible.
Open the operator login page and use its password recovery option. Provide the account identifier the operator requests and follow the instructions sent to the linked contact method. The exact screen can vary between app and browser, so rely on the operator’s live prompts rather than an old screenshot. Never give a reset code or password to an affiliate page.
Check that the mobile number or email is the one linked to the account, then check the usual message folders and wait for the operator’s stated window. Do not keep creating new requests if an earlier reset link is still pending. If you no longer control the registered contact method, the ordinary self-service option may not work; contact EasyBet for an identity-led account recovery path.
A password reset does not resolve every restriction. If you can sign in but cannot use a balance or withdraw, see My Account and FICA. A duplicate registration is not an appropriate way around an inaccessible profile. Ask the operator to identify the underlying account status.
Choose a distinct password and keep any verification code private. If you suspect someone else has entered the account, contact support promptly and review account activity once access is restored.
Read the key conditions before following a related action.
If the operator confirms that a reset was sent but nothing arrives, check the registered contact method first. A message sent to a previous phone number cannot be recovered by repeating the password step. If the contact method is no longer yours, explain the situation to EasyBet support and follow its identity process. Do not let another person receive a code on your behalf.
If a reset succeeds and the account still shows a restriction, stop repeating the password process. The barrier may concern FICA, a changed identity detail or a payment status. Use My Account to inspect the account and contact to ask about a specific restriction. Keep the new password distinct from passwords used elsewhere; a support agent should not need it to investigate.
Once the reset works, sign in through the operator link and review recent account activity and contact details. If a phone number or email has changed without your action, contact EasyBet promptly. If the password works but a withdrawal or bonus remains restricted, the reset has solved only the access problem; move to My Account or FICA for the separate status. Do not send a new password to anyone to “confirm” that recovery succeeded.
No. Recover the existing account or ask the operator for help.
Use operator support; the normal reset message may go to the old contact method.
No. Password and identity verification are different processes.